Refund Policy
Please note that, as a general rule, we cannot accept returns or exchanges due to customer convenience. Returns and exchanges due to initial defects will only be accepted within 7 days of receipt of the product for delivery within Japan. Shipping costs for defective products will be borne by our company.
| Return deadlines and conditions | If you wish to return or exchange an item, please be sure to contact SUMEKAMICHA ONLINE STORE inquiry desk in advance. If the item is returned without prior notice, we may refuse the return or exchange. Thank you for your understanding. [Contact Information] SUMEKAMICHA ONLINE STORE Inquiry Form Email inquiries: info@lessthanmore.co.jp *Please state your name, product name, purchase date and order number. |
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| Exchange and return rules | Due to the nature of the product, we will contact you in advance to confirm the situation. Depending on the content, we may not be able to accept returns or exchanges. Examples of cases where returns and exchanges will be refused: - Products with initial defects that have been received a certain number of days ago - Products whose appearance, such as color or shape, is different from what was expected - Packing boxes that are damaged, scratched, or dirty (excluding significant damage caused by issues during delivery, etc.) ・Other cases where we determine that we cannot respond |
About order cancellation
| Cancellation deadline conditions |
As a general rule, we cannot accept cancellations of orders due to customer convenience. In addition, since we share inventory with our physical stores, please note that the item may be out of stock after you place your order. [Contact Information] SUMEKAMICHA ONLINE STORE Inquiry Form Email inquiries: info@lessthanmore.co.jp *Please state your name, product name, purchase date and order number. |
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