Description based on the Specified Commercial Transactions Act

Shop name Sumekami-cha Online Store
Distributor Less Than More Co., Ltd.
Person in Charge Representative Director Toshikazu Namie
location Takanoha Square Room 418, 331 Kamiyanagicho, Bukkoji-dori Karasuma Higashiiru, Shimogyo-ku, Kyoto City, Kyoto Prefecture
contact address 075-366-4437
email address info@lessthanmore.co.jp
Products Japanese tea, sweets
Sales price Displayed on each product page
Sales volume We will inform you by email upon inquiry.
postage This will be charged separately from the product price depending on the application amount and product.
Payment Method

・Credit cards (JCB, VISA, MasterCard, American Express (AMEX) Diners Club)


Delivery time: Your order will be delivered 5 days after your order is completed.

Returns Policy

Please note that, as a general rule, we cannot accept returns or exchanges due to customer convenience. Returns or exchanges due to initial defects will only be accepted within 7 days of receipt of the product. Shipping costs for defective products will be borne by our company.

If you wish to return or exchange an item, please contact the Sumekami-cha Online Store Inquiry Desk in advance. Please note that if the item is returned without contacting us, we may refuse the return or exchange.

 

[Contact Information]

Sumekami-cha Online Store Inquiry Form Email inquiries: info@lessthanmore.co.jp
*Please state your name, product name, purchase date and order number.

Exchange and return rules
Due to the nature of the product, we will confirm the situation when you contact us in advance.
Depending on the contents, we may not be able to accept returns or exchanges.

Circumstances when returns or exchanges will be refused

  • Initial defects that have occurred after a specified number of days have passed since the product arrived
  • Reasons such as the color, shape, and appearance of the product being different from what was expected
  • Reasons such as damage, scratches, or dirt on the packaging (excluding significant damage caused by issues during delivery, etc.)
  • Other cases where we determine that we cannot respond to your request.